Taxera respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal data when you visit our website, create an account, contact us, subscribe to our services, or use the Taxera platform.
This Privacy Policy applies to the Taxera website, platform, software, and related services (together, the “Services”).
The personal data we collect depends on how you use theServices.
If you visit our website, we may collect technical and usage data, including your IP address, browser type, device information, approximate geolocation derived from IP address, referring pages, and information about how you interact with the website. If you contact us, request a demo, subscribe to updates, or otherwise communicate with us, we may collect your name, email address, company name, and the contents of your message. If you create an account or use the platform, we may collect account and subscription data such as your login details, account settings, subscription status, plan details, billing contact information, and records of activity within the platform. If you use Taxera’s platform features, you may upload or input transaction-level sales data and related business information, including dates, countries, jurisdictions, regions, states or provinces, revenue amounts, transaction counts, and other information required for threshold monitoring or VAT/GST calculations. In most cases this is business data, but it may include personal data if you upload records containing personal information. If you purchase a subscription, payments may be processed through a third-party payment provider such as Stripe. We may receive billing and transaction-related information necessary to manage your subscription, invoicing, and payment support, but we do not necessarily store full payment card details ourselves.
We collect personal data directly from you when you provide it to us, automatically when you use the Services, and, where relevant, from service providers and third parties involved in hosting, analytics, payments, support, communications, or infrastructure.
We use personal data to provide, operate, maintain, secure, and improve the Services. This includes creating and managing accounts, authenticating users, providing platform functionality, generating threshold monitoring and VAT/GST calculation outputs, maintaining subscription records, processing payments, responding to support requests, and communicating with users about service-related matters. We also use personal data to monitor platform performance, investigate technical issues, prevent fraud and misuse, protect the security and integrity of the Services, and improve our product, workflows, and user experience. Where permitted, we may use contact information to send product updates, service announcements, and marketing communications. You may opt out of marketing communications at any time. We may also process personal data to comply with legal and regulatory obligations, including accounting, tax, record-keeping, and responding to lawful requests from public authorities.
We process personal data where necessary to perform a contract with you or to take steps at your request before entering into acontract. This includes providing access to the platform, administering subscriptions, processing payments, and delivering the Services. We also process personal data where necessary to comply with legal obligations. Where appropriate, we process personal data for our legitimate interests, including operating and improving the Services, maintaining security, preventing fraud, understanding how the Services are used, and managing our business, provided those interests are not overridden by your rights and interests. Where required, we rely on your consent, including for certain marketing communications and non-essential cookies. You may withdraw your consent at any time.
We use cookies and similar technologies to operate thewebsite and platform, remember preferences, improve functionality, maintainsecurity, and understand usage patterns. Where required by law, we will ask for your consent before using non-essential cookies. You can also control cookies through your browser settings and, where available, our cookie preferences tools.
We do not sell personal data. We may disclose personal data to service providers that support the operation of Taxera, including providers of hosting, analytics, payment processing, customer support, email delivery, and security services. These providers process personal data on our behalf where appropriate and under contractual safeguards. We may also disclose personal data to professional advisors, including lawyers, accountants, auditors, and insurers, where reasonably necessary. We may disclose personal data where required by law, regulation, court order, or other lawful request, or where necessary to establish, exercise, or defend legal claims. If Taxera is involved in a merger, acquisition, reorganisation, financing, or sale of assets, personal data may be disclosed as part of that transaction, subject to appropriate confidentiality and legal safeguards.
Where personal data is transferred outside the European Economic Area, the United Kingdom, or Switzerland, we take appropriate steps to ensure that the transfer is subject to adequate safeguards in accordance with applicable data protection law. These safeguards may include an adequacy decision, Standard Contractual Clauses, or another lawful transfer mechanism. You may contact us if you would like further information about the safeguards used in connection with international transfers.
We retain personal data only for as long as necessary for the purposes for which it was collected, including to provide the Services, comply with legal obligations, maintain security, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and the applicable legal or operational requirements. When personal data is no longer required, we delete it or anonymise it unless we are required to retain it by law.
Subject to applicable law, you may have the right to request access to your personal data, request correction of inaccurate or incomplete data, request deletion of personal data, request restriction of processing, object to certain processing, request portability of data, and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a competent data protection authority. To exercise your rights, please contact us at support@taxera.pro. We may request information necessary to verify your identity before responding.
Taxera does not make decisions producing legal or similarly significant effects based solely on automated processing, unless expressly stated otherwise.
We implement appropriate technical and organisational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure. While we take reasonable steps to protect personal data, no method of transmission or storage can be guaranteed to be completely secure.
The Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal data to them.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Where appropriate, we may provide additional notice of material changes.
If you have any questions about this Privacy Policy or our data processing practices, please contact us at: support@taxera.pro